Effective Date: October 26, 2026 Last Updated: October 26, 2026
Get in Touch With MORRIS WEAR
At MORRIS WEAR LTD, we believe that clear communication is an important part of a positive online shopping experience.
Whether you have a question about our women’s clothing collection, need assistance with choosing the right size, or would like an update on an existing order, our customer service team is here to help.
We welcome enquiries before and after your purchase and aim to provide helpful, professional support.
1. Our Contact Information
You can contact MORRIS WEAR LTD using the following details.
Our registered business address is provided for company identification and correspondence purposes. It is not necessarily a retail shop, customer collection point, or returns processing location.
2. Customer Service Hours
Our general customer service hours are:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday: Closed
Sunday: Closed
UK Public Holidays: Closed
We aim to respond to general enquiries within 1–2 business days.
Messages received outside customer service hours will normally be reviewed during the next available business period.
More complex enquiries may require additional investigation.
3. How We Can Help
Product Information
If you have questions about our clothing products, please contact us.
We can assist with available information about:
Dresses and everyday clothing.
Tops, blouses, and knitwear.
Trousers, skirts, and outerwear.
Product descriptions.
Available colours.
Fabric information.
Clothing care instructions.
Size and Fit Assistance
Finding the right fit is an important part of shopping for clothing online.
If you need help choosing a size, please provide the product name and your specific question.
We recommend reviewing the product measurements and our Size Guide before ordering.
Order Enquiries
If you need assistance with an order, please include your order number and the email address used during checkout.
We can help review available information about:
Order confirmation.
Order processing.
Order changes.
Order cancellation requests.
Payment status.
Dispatch information.
Shipping and Delivery
For delivery-related enquiries, our team can assist with available shipping information and order updates.
Our standard order processing estimate is 1–3 business days.
Delivery transit times depend on the destination and shipping method.
Please review our Shipping & Delivery Policy for further details.
Returns and Exchanges
If you would like to request a return or exchange, please contact:
We will handle privacy-related requests according to applicable data protection laws.
4. Before Contacting Us
To help us respond efficiently, please include relevant details in your message.
For order-related questions, the following information is useful:
Full name.
Order number.
Email address used at checkout.
Product name, where relevant.
A clear description of your question.
Photographs, if relevant to a damaged or incorrect item.
Please do not send full payment card numbers, card security codes, passwords, or other unnecessary sensitive information by email.
5. Order Tracking Assistance
If you have already placed an order and would like to check its progress, please review your order confirmation and any shipping notifications.
Where available, tracking information may be provided after dispatch.
You can also visit our Order Tracking page for guidance on checking your order status.
If tracking information is unavailable or you need further assistance, please contact our team.
6. Returns Address Information
Our registered business address should not automatically be used as a return shipping destination.
For voluntary returns and exchanges, please contact customer service for the applicable return instructions.
Where customers have statutory cancellation rights, the legally required return address and return-cost information must also be provided in accordance with applicable pre-contract disclosure requirements.
Please review our Returns & Exchanges Policy for additional information.
7. Contact Form
If a contact form is available on our website, you may use it to submit general enquiries.
Please provide accurate contact details so that we can respond.
Typical contact form fields may include:
Full Name Email Address Order Number (Optional) Subject Message
Submitting a contact form does not replace any statutory cancellation or privacy request rights that may be exercised through other valid communication methods.
8. Feedback and Suggestions
We welcome constructive feedback about your shopping experience.
If you have suggestions concerning product information, website usability, customer support, or our clothing collection, please feel free to contact us.
Customer feedback can help us identify areas where our service may be improved.
9. Complaints and Concerns
If something has not gone as expected, please contact us with a description of the issue.
We aim to review complaints fairly and provide appropriate assistance.
Where a complaint concerns faulty goods, delivery obligations, refunds, or another matter covered by consumer law, your statutory rights remain unaffected.
10. Our Commitment to Customer Support
At MORRIS WEAR LTD, we aim to make online clothing shopping clear and convenient.
We understand that customers may need information at different stages of their shopping journey, from selecting a garment to receiving an order.
Our customer service approach focuses on:
Clear communication.
Accessible contact information.
Practical product guidance.
Transparent order and delivery information.
Fair handling of returns and complaints.
Respect for customer privacy.
We appreciate every opportunity to assist our customers.
We Look Forward to Hearing From You
Whether you are exploring our women’s clothing collection for the first time or need assistance with a recent purchase, you are welcome to get in touch.
