Effective Date: October 26, 2026 Last Updated: October 26, 2026
Stay Updated on Your Order
At MORRIS WEAR LTD, we want you to feel informed and confident throughout your shopping experience.
From the moment you place an order to the day your clothing arrives, we aim to provide clear information about your order status and delivery progress.
Whether you have purchased a dress, a blouse, trousers, or other wardrobe essentials, this page explains how to check your order and what to do if you need delivery assistance.
Once your order has been dispatched, tracking information may be provided where supported by the selected shipping service.
To check your order:
Step 1 — Check Your Email
Look for the shipping confirmation email sent to the email address used during checkout.
Step 2 — Find Your Tracking Details
If tracking is available, your shipping confirmation may include a tracking number or tracking link.
Step 3 — Check the Delivery Status
Open the tracking link or enter the tracking number on the relevant delivery provider’s website.
Step 4 — Review Shipping Updates
Tracking information may show when your parcel has been collected, is in transit, is out for delivery, or has been delivered.
If tracking information has not yet appeared, please allow time for the carrier to register the parcel.
2. Check Your Order Status
If you created a customer account during checkout, you may be able to review your order information by signing in to your account.
Depending on the website features available, your account may display:
Order number.
Order date.
Purchased clothing items.
Payment status.
Order processing status.
Shipping details.
Order history.
If you checked out as a guest, you may still be able to obtain order information through your confirmation emails or by contacting customer support.
Please note that order status information and live carrier tracking are different services.
3. Understanding Order Statuses
Your order may display different statuses as it moves through the purchasing and fulfilment process.
Order Status
What It Means
Pending Payment
Payment has not yet been confirmed
Processing
Payment has been received and the order is being prepared
On Hold
The order requires additional review or confirmation
Completed
The order has been marked complete in our system
Cancelled
The order has been cancelled
Refunded
A full or partial refund has been recorded
Failed
The payment or order process was unsuccessful
Important: A WooCommerce order marked “Completed” does not necessarily provide live confirmation that the parcel has been delivered. Carrier tracking information, where available, should be used to check shipment progress.
4. Order Processing Time
Our standard order processing time is:
1–3 business days
This period may include:
Payment verification.
Stock confirmation.
Clothing preparation.
Packaging.
Shipping arrangements.
Business days are Monday to Friday, excluding UK public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Shipping transit time begins after dispatch and is separate from the processing period.
5. Estimated Delivery Times
Delivery estimates depend on the destination and selected shipping service.
United Kingdom
Shipping Method
Estimated Transit Time
Standard Shipping
3–7 business days
Express Shipping
1–3 business days
International Destinations
Destination
Estimated Transit Time
European Countries
5–12 business days
United States
7–15 business days
Canada
7–15 business days
Australia
7–18 business days
New Zealand
7–18 business days
Other Supported Countries
10–20 business days
These estimates exclude order processing time.
Delivery times may vary because of customs clearance, local delivery conditions, or carrier disruptions.
For additional information, please review our Shipping & Delivery Policy.
6. When Will I Receive My Tracking Number?
Where the selected shipping service provides tracking, the relevant details may be sent after your order has been dispatched.
Tracking information may not become active immediately.
The carrier may need additional time to scan and register the parcel.
If your order has been dispatched but you have not received tracking details, please check your email folders and contact us if assistance is needed.
7. Why Is My Tracking Information Not Updating?
Tracking updates may occasionally be delayed.
Possible reasons include:
The parcel has not yet received its first carrier scan.
The shipment is moving between distribution facilities.
The carrier has not published a recent status update.
The parcel is undergoing customs clearance.
Local delivery services are experiencing delays.
A temporary absence of tracking updates does not necessarily mean the parcel is lost.
If the tracking status remains unchanged for an unusually long period, please contact our customer support team.
8. What Does “In Transit” Mean?
“In Transit” generally means that your parcel is moving through the shipping network.
It may be travelling between sorting centres, transport facilities, or delivery locations.
The parcel may remain in this status until the next tracking event is recorded.
9. What Does “Out for Delivery” Mean?
“Out for Delivery” usually indicates that the parcel has been assigned to a local delivery route.
The carrier may attempt delivery that day, although the exact timing depends on its operations.
Please follow any delivery instructions provided by the carrier.
10. What If My Order Shows “Delivered” but I Have Not Received It?
If tracking shows that your parcel has been delivered but you cannot locate it, please contact us.
You may also check whether the carrier has provided delivery notes or information about a designated recipient.
We will review the available delivery evidence and, where appropriate, investigate the issue with the shipping provider.
Where goods have not come into the physical possession of the customer or a person identified by the customer, responsibility will be determined according to applicable consumer law.
A carrier’s “Delivered” scan does not automatically remove the retailer’s legal obligations.
11. What If My Order Is Delayed?
Occasional delays may occur because of:
Severe weather.
Customs procedures.
Carrier network disruptions.
Public holidays.
Seasonal shipping demand.
Transport interruptions.
Incorrect or incomplete delivery information.
If your parcel has not arrived within the expected delivery period, please contact us with your order number.
We will review the circumstances and provide relevant assistance.
Your statutory delivery rights remain unaffected.
12. International Order Tracking
International shipments may pass through several transport and customs facilities before reaching their destination.
Tracking updates may be provided by more than one delivery service.
Some shipments may have limited tracking visibility during international transfers.
Customs inspections and local import procedures may also affect the estimated delivery date.
If you need assistance with an international order, please contact our customer service team.
13. Can I Change My Delivery Address?
If you entered an incorrect delivery address, please contact us as soon as possible.
