Returns & Exchanges
Returns & Exchanges Policy
Effective Date: October 26, 2026
Last Updated: October 26, 2026
Your Satisfaction Matters
At MORRIS WEAR LTD, we want you to feel confident when shopping for women’s clothing online.
We understand that finding the right fit, colour, and style is not always easy without trying an item on first. If a purchase does not meet your expectations, we aim to provide a clear and straightforward return process.
This Returns & Exchanges Policy explains how to return eligible clothing, request an exchange, report a faulty item, and receive a refund.
It applies to purchases made through our official website:
1. Our 30-Day Return Policy
We offer a 30-calendar-day voluntary return period for eligible clothing items.
The return period begins on the date your order is delivered.
If you are not completely satisfied with an eligible purchase, you may request a return within this period.
Our voluntary return policy applies to qualifying products, subject to the conditions outlined below.
This additional return policy does not replace or limit your statutory consumer rights.
2. Conditions for Voluntary Returns
To qualify for a voluntary change-of-mind return, clothing should meet the following conditions:
The item is unworn, except for reasonable fitting or inspection.
The clothing has not been washed or deliberately altered.
The item is free from damage caused by the customer.
Original product labels and tags remain attached where reasonably possible.
Any original accessories are included where applicable.
The return request is made within 30 calendar days of delivery.
Proof of purchase or an order reference is provided.
We recommend returning clothing in its original packaging where available.
These conditions apply to our additional voluntary return service. They do not restrict rights available under applicable consumer law.
3. How to Start a Return
If you would like to return an item, please follow the process below.
Step 1 — Contact Our Customer Service Team
Send an email to:
Use the subject line:
Return Request – Your Order Number
Please include:
Your full name.
Order number.
Email address used during checkout.
Name of the clothing item.
Reason for the return.
Photographs if the item is damaged or incorrect.
Step 2 — Receive Return Instructions
Our customer service team will review your enquiry and provide the relevant return instructions.
Where necessary, we will confirm the correct return destination.
Step 3 — Prepare Your Parcel
Fold the clothing carefully and package it securely.
Include the relevant order information so that the returned item can be identified.
Step 4 — Send Your Return
Use a suitable postal or courier service.
We recommend retaining proof of postage and tracking information.
Step 5 — Return Review and Refund
Once the returned item has been received, we will assess its condition and confirm the applicable refund or exchange arrangements.
Important: You do not need our prior approval to exercise a statutory cancellation right. A clear cancellation statement sent within the legal cancellation period is sufficient to notify us of your decision.
4. Exchanges for Different Sizes
We understand that clothing sizes can vary between designs.
If you receive an item that does not fit as expected, you may request an exchange for another available size.
Exchange requests are subject to:
Product availability.
The condition of the original item.
Applicable return eligibility.
Any price difference.
Relevant shipping arrangements.
If the requested size is unavailable, we may offer an eligible refund instead.
We encourage customers to consult the product measurements and Size Guide before placing an order.
5. Exchanges for Different Colours or Styles
If you prefer a different colour or style, please contact us.
We will review whether an exchange is possible based on the availability and price of the requested product.
Where a direct exchange is unavailable, you may return an eligible item and place a new order.
Any additional charges will be communicated before an exchange is arranged.
6. Incorrect Items
If you receive a clothing item that differs from what you ordered, please notify us.
Examples include:
Receiving the wrong product.
Receiving an incorrect size.
Receiving an incorrect colour.
Receiving a different design from the item purchased.
Please provide your order number and photographs where available.
We will review the issue and arrange an appropriate remedy.
Where the mistake is our responsibility, reasonable return shipping costs will be covered as required by applicable law.
7. Damaged or Faulty Clothing
If your clothing arrives damaged, defective, or not as described, please contact us as soon as reasonably possible.
Examples of potential product faults may include:
Broken fastenings.
Damaged seams.
Missing components.
Significant fabric defects.
Incorrectly manufactured items.
Products that materially differ from their descriptions.
Please provide a description of the problem and supporting photographs where available.
We will assess the circumstances and explain the remedies available under applicable consumer protection law.
Customers are not required to accept store credit instead of a statutory refund where the law provides a right to a monetary refund.
8. Clothing Items Requiring Special Consideration
Certain products may have specific return conditions.
Underwear and Hygiene-Sensitive Products
Where clothing is supplied with a genuine hygiene seal and the relevant statutory conditions are met, the legal cancellation right may be excluded if that seal is broken after delivery.
This exception does not automatically apply to all underwear, swimwear, or other clothing items.
Any additional conditions applying to voluntary returns will be disclosed where relevant.
Personalised Clothing
Clothing made to a customer’s individual specifications or clearly personalised may be excluded from statutory change-of-mind cancellation rights where the legal requirements are satisfied.
Selecting a standard size or colour does not, by itself, make an item personalised.
Damaged or Faulty Products
Any applicable change-of-mind exception does not remove statutory rights relating to faulty, damaged, or misdescribed products.
9. Sale and Discounted Items
Items purchased during promotional events or at discounted prices may be eligible for returns under the same statutory consumer protections as full-price products.
For our voluntary 30-day return policy, any product-specific exclusions must be clearly disclosed before purchase.
A discounted price alone does not remove a customer’s statutory rights.
10. Return Shipping Costs
For voluntary change-of-mind returns, customers are generally responsible for the direct cost of return postage.
For statutory cancellations, this responsibility applies where the customer was properly informed before purchase and where permitted by law.
If an item is faulty, incorrect, or otherwise does not conform to the contract, we will cover reasonable return costs where legally required.
Customers should use an appropriate shipping method and retain proof of dispatch.
We do not charge an additional administrative restocking fee for exercising a statutory cancellation right.
11. Refund Eligibility
Refund eligibility depends on the reason for the return and the applicable legal or voluntary return conditions.
A refund may be available where:
An eligible item is returned within our voluntary return period.
A customer exercises a statutory cancellation right.
The goods are faulty or not as described.
An incorrect item was supplied.
An order is cancelled in circumstances giving rise to a refund.
Another refund entitlement arises under applicable law.
We will explain the outcome of a return request where further assessment is necessary.
12. Refund Processing Times
For approved returns under our voluntary 30-day policy, we aim to process refunds within:
5–10 business days after receiving and assessing the returned item.
For statutory cancellations, we will follow the applicable legal refund deadlines.
Where a customer validly cancels a contract involving returned goods, the refund will generally be made within 14 days after we receive the goods or receive evidence that they have been sent back, whichever occurs first.
Refunds are normally issued to the original payment method unless another arrangement is expressly agreed and permitted by law.
Your bank or payment provider may require additional time to display the refunded amount.
13. Original Shipping Charges
Where a qualifying statutory cancellation applies to an entire order, we will refund the applicable standard outbound delivery charge as required by law.
If the customer selected a more expensive delivery service, the refund of delivery charges may be limited to the cost of the least expensive standard delivery option offered.
For partial returns and voluntary change-of-mind returns, the treatment of original shipping charges will depend on the circumstances, the terms disclosed before purchase, and applicable law.
14. Partial Order Returns
If you purchased several clothing items in one order, you may be able to return only the items you no longer wish to keep.
For voluntary returns, each returned item must satisfy the relevant eligibility conditions.
Refunds will be calculated according to the returned products, any applicable discounts, and legal requirements.
Where a promotional discount depended on purchasing multiple items, the effect of a partial return will be determined according to the disclosed promotional terms and applicable law.
15. UK Statutory Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers purchasing eligible goods online generally have the right to cancel within 14 days after receiving the goods.
For orders delivered in separate parcels, the cancellation period may run from receipt of the final item, as provided by law.
Customers generally have a further 14 days after notifying the retailer of cancellation to send the goods back.
To exercise this right, you may send a clear statement to:
You do not need to provide a reason for statutory cancellation.
We will respect applicable statutory exceptions and refund obligations.
16. UK Consumer Rights for Faulty Goods
Under the Consumer Rights Act 2015, goods supplied to consumers must meet applicable legal standards, including satisfactory quality, fitness for purpose, and conformity with their description.
Where goods do not conform to the contract, consumers may have remedies including:
A short-term right to reject, generally available for 30 days.
Repair or replacement.
Price reduction.
A final right to reject in qualifying circumstances.
The appropriate remedy depends on the facts and applicable law.
Our voluntary return policy does not replace these protections.
17. Responsibility for Returned Goods
For voluntary change-of-mind returns, we recommend using a tracked delivery service to reduce the risk of parcels being lost.
Customers should package items appropriately to avoid unnecessary damage during transport.
For statutory cancellations, responsibility and return arrangements will be determined according to applicable law.
Where we arrange collection or provide a prepaid return service, we will communicate the relevant instructions.
18. Return Address and Instructions
Please contact our customer service team to confirm the correct return destination.
Return Enquiries: payment@morriswear.net
Our registered business address is:
15 WILLOW GROVE
HEREFORD
UNITED KINGDOM
HR2 6BB
This address is provided for company identification and correspondence and has not been confirmed as the designated returns processing address.
Where a separate returns address applies, it should be disclosed to customers before purchase and included in the return instructions.
Nothing in this section prevents a customer from exercising statutory cancellation rights by sending a clear cancellation notice.
19. International Returns
Customers outside the United Kingdom may contact us for return assistance.
Return arrangements may depend on the destination country, carrier availability, customs requirements, and applicable consumer protection laws.
International return postage costs for voluntary returns are generally the customer’s responsibility where properly disclosed and permitted by law.
Any mandatory rights available to customers under applicable local law will be respected.
20. Items Returned Without Prior Contact
For voluntary returns, we recommend contacting customer support before sending a parcel so that the correct destination and order details can be confirmed.
This helps us identify returned products and process requests efficiently.
However, failure to obtain prior return authorisation does not invalidate an otherwise properly exercised statutory cancellation right.
21. Customer Support
If you have questions about clothing returns, size exchanges, damaged items, or refunds, please contact our customer service team.
Company Name: MORRIS WEAR LTD
Registered Business Address:
15 WILLOW GROVE
HEREFORD
UNITED KINGDOM
HR2 6BB
Official Website: https://morriswear.net
Customer Service Email: payment@morriswear.net
Telephone: +44 7308473789
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday, Sunday & UK Public Holidays: Closed
We aim to respond to general enquiries within 1–2 business days.
Statutory cancellation and refund deadlines apply regardless of our general customer service response targets.
22. Policy Changes
MORRIS WEAR LTD may update this Returns & Exchanges Policy to reflect changes in business operations, return procedures, or applicable legislation.
Any revisions will be published on our website with an updated revision date.
Changes will not retrospectively remove rights applicable to orders already accepted.
Thank You for Shopping With MORRIS WEAR LTD
We understand that choosing clothing online involves personal preferences concerning fit, comfort, colour, and style.
Our aim is to provide a transparent return process and helpful customer support when a purchase does not work out as expected.
For assistance, please contact payment@morriswear.net.
MORRIS WEAR LTD — Everyday Style, Thoughtfully Delivered.
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